As we have met with faculty, staff, and health care professionals about the changes to health benefits for the 2026 year, we have learned much about the health care experiences and questions from our USC community.
If you have missed earlier walk-through presentations providing an overview of the changes, recordings and slide deck presentations are available on the Health Plans website.
Answers to frequently asked questions about health plan changes and the Personify Health provider search tool are also available online.
Personify Health Service Line is Available
If you have any questions on whether your provider participates in the 2026 USC Trojan Care EPO or PPO plans, please contact Personify Health starting tomorrow, October 1, 2025, at (855) 727-5267. This service line can also assist you if you need to switch providers or set up care.
Personify Health: 855-727-5267
Mental Health Services: Introducing Rula
For the 2026 EPO and PPO plan year, we are contracting Rula, a mental health service provider, at the highest plan benefit coverage level, Tier 1. Rula offers more than 15,000 licensed therapy and psychiatry providers nationwide. Options include in-person and telehealth options, with copays at $10 per visit. For EPO and PPO plan members, Rula is already available in-network for the 2025 plan year. Another option is to use the Personify Health provider finder search tool to identify additional mental health providers. Both of these options have no limits on number of visits that are available to you or your dependents.
Members currently using Lyra Health will receive a communication from Lyra about the close of contracted services on December 31, 2025. This communication will provide information on possible options for continuing care with your current provider through alternative direct pay options or through the health plan.
A webinar introduction to mental health tools and services (with Q &A), will be held on October 10, 2025, at 11 AM for employees who are interested in learning more.
We are looking forward to providing you with high-quality care options that continually improve outcomes for all our employees and improves the health and well-being of our USC community.
USC Campus Health
Email: campushealth@usc.edu
Online at campushealth.usc.edu